FAQ

How do classes work?

PastryClass is an immersive online experience that gives everyone an opportunity to learn from the world’s best pastry instructors.

Each PastryClass includes:

Each PastryClass includes an average of 25 pre-recorded video lessons, each roughly 10-15 minutes long, for an easy and efficient learning process.
A PDF workbook from your instructor featuring class recipes with step-by-step instructions, a list of tools and ingredients with pictures and specifications, and additional bonus recipes/materials that have been generously gifted by every instructor to boost your study process.
Access to PastryConnect - a place for you to ask questions related to your study process, share your results, and make pastry friends!

This unique PastryClass structure allows students to move through the lessons at their own pace and comfort.

See our Terms of Service for more information.

When do pastry classes start?

You can start your class anytime… In fact, what are you waiting for? Start your pastry journey right now, click me!

Is PastryClass available in my country?

PastryClass is available worldwide, as long as you have Wi-Fi and a computer.

Start now by choosing your favorite class from our catalog.

What language are the classes in? Do you have subtitles?

Our classes are in English, without subtitles. With the exception of a couple of French and Spanish legends that we are thrilled to feature at PastryClass, whose classes are in authentic French/Spanish with English subtitles. The language of each class is highlighted on the class page prior to purchase.

We are working towards implementing subtitles in various languages across all of our videos to honor pastry culture in every nationality.

Will I receive a certificate of completion?

You will receive an official PDF certificate of completion signed by the instructor if you choose the Premium enrollment option.

What type of classes does PastryClass offer?

PastryClass has a mix of different classes—some that will improve your pastry cooking, others that will give you inspiration, and ones that will help you grow your pastry business! Gain a new baking skill, get inspired or learn how to build your pastry business. We continue to try and expand our offerings so we can give as much variety as possible to our students.

For how long can I access the pastry class?

Depending on the enrollment option you choose. A Premium enrollment gets you lifetime access, while a Standard enrollment gets you access for 1 year.

Do I have to do assignments?

PastryClass doesn’t include specific assignments, you choose when and how you create your incredible recipes or partake in the practices from every class by following the instructor at your own pace.

What do I get after enrollment?

You have two enrollment options to choose from:

• STANDARD enrollment gets you 1-year access to one class.
• PREMIUM enrollment gets you lifetime access to one class, and a certificate of completion.

Additionally, both enrollments include a step-by-step class workbook, bonus recipes/materials, and access to PastryConnect, our member’s community platform.

How much content (recipes/materials) are in every class?

All of our class content varies in quantity but our quality remains uncompromised—we believe in high-quality, unique, and variable lessons by professional instructors. This means that some classes will focus more on theory while others are focused more on recipes because you need the foundation of the theory to understand the recipes.

We want to give our instructors the freedom to teach as much unique and useful information as possible, instead of trying to hit a certain quantity of recipes. This allows the student to not only follow a recipe but to be able to master the recipe with the supporting information that the instructor provided. This way, we ensure that every instructor has invested their full legacy of knowledge into the classes we provide, ensuring our students' success!

Each class page will include a lesson outline to give you an idea of the information/material and/or recipes that will be provided in that class along with a preview of the PDF workbook so you can see the class recipe outline and any bonus recipes or materials before you sign up.

Will I be able to ask questions after the class starts?

There are 3 ways you can ask questions before and after enrollment.

1. Our Help Center will be able to answer your questions about payments, gifts, free classes, enrollment options, and troubleshooting.

2. The PastryConnect forum is where you can ask fellow students any questions about your pastry class, share your results, discuss anything related to your studying process, make pastry friends and help other students on their journey.

3. If you have any organizational or technical questions—signing up, classes, payments etc—and neither of those paths helps to answer it please email us at hello@pastryclass.com.

Can I take multiple classes at the same time?

Of course! Each class has an individual subscription, you are welcome to take as many classes as you wish to develop your skills, and be inspired.

What skill-level is required for pastry classes?

Our pastry classes are designed for all pastry skill levels, whether you’re an experienced home baker, pastry blogger, influencer, pastry chef, instructor, or a creative professional, you can explore the knowledge and joy of pastry on our platform.

We’re incredibly lucky to feature some of the top professional chefs making waves in the pastry industry. Our classes are full of complex information and techniques, which is a great way to challenge yourself and gain new skills to achieve outstanding results.

How much do pastry classes cost?

They start from $490 USD and go up to $690 USD per class, depending on the instructor and whether you choose Premium or Standard enrollment with options of lifetime access, official certificate, class workbook, bonus section, PastryConnect access and more.

What tools and ingredients do I need to get in advance?

Please don’t hurry with advance purchases. Recommendations for tools and ingredients are a part of our teaching process in every class. In the first step of your pastry journey, you will be informed about what you need for the class and possible alternatives—we don’t want you to waste your time and money searching for items from the list when you may already have a handy substitution in your very own kitchen, so make sure to watch the class before you go shopping!

For handy access, the full list of tools will also be included in each class workbook alongside pictures and specifications. In case you will need to get a few additional items, you will then be educated on how to wisely make your selection.

All of the tools and ingredients you may need are accessible in every country from local or online pastry shops.

I can't find the class I am interested in.

New classes are added often to PastryClass and the first people to know about them are the people on our mailing list, subscribe here to get notified when new classes are published—we may surprise you one day! If you have a suggestion for a class we’d love to hear it, please contact us. If you have a suggestion for an instructor please tag @pastryclass on social media.

What if I don't like the class?

Our goal is to make sure that you have the best learning experience possible. If PastryClass isn’t for you, simply email us within 5 days from the date of your enrollment purchase, and we'll provide a full refund.

Full information on our special 5 Star refund policy you can find here.

How do I contact PastryClass?

Our Care Team is here to help at hello@pastryclass.com

How do I access my classes?

Go to pastryclass.com, click the LOGIN button at the top right-hand corner of the screen and enter the email address and password that you used to sign up for PastryClass.

Or select “Login with Google” if signed up using Google.

After signing in, click on your profile in the menu tab to find the class you've enrolled in.

Where can I download my PDF workbook?

The button to download your workbook is at the top of the class page (make sure you’re already signed in!)

How to get a certificate?

You can automatically generate your certificate on the class page at any time after enrollment. Just click the 'Certificate' button at the top of your class page, enter your full name exactly as you'd like it to appear on the certificate, and the certificate will download to your computer. Et voilà!

Are there subtitles?

Our classes are in English, without subtitles. With the exception of a couple of French and Spanish legends that we are thrilled to feature at PastryClass, whose classes are in authentic French/Spanish with English subtitles. The language of each class is highlighted on the class page prior to purchase.

We are working towards implementing subtitles in various languages across all of our videos to honor pastry culture in every nationality.

Why won't the video load?

Sorry to hear that your video isn't loading. We know it's frustrating when technical difficulties get in the way of you completing a lesson. Here are a few possible solutions:

1. Check your browser; using a common browser like Google Chrome is the best way to access PastryClass.

2. Check your internet connection; a weak internet connection will sometimes cause the videos to load slowly or slow down.

3. Clear your cache; clearing out some space on your computer may fix the issue.

If none of these steps work, feel free to email us at hello@pastryclass.com so we can work together to solve this problem for you.

How do I get a refund?

Our goal is to make sure that you have the best learning experience possible. If PastryClass isn’t for you, simply email us within 5 days from the date of your enrollment purchase, and we'll provide a full refund.

Full information on our special 5 Star refund policy you can find refund policy.

Can I ask questions?

There are 3 ways you can ask questions before and after enrollment.

1. Our Help Center Help Center will be able to answer your questions about payments, gifts, free classes, enrollment options, and troubleshooting.

2. The PastryConnect forum is where you can ask fellow students any questions about your pastry class, share your results, discuss anything related to your studying process, make pastry friends and help other students on their journey.

3. If you have any organizational or technical questions—signing up, classes, payments etc—and neither of those paths helps to answer it please email us at hello@pastryclass.com.

Can I interact with my instructor?

While we don’t offer instructor consultations, you can ask class related questions via PastryConnect - a place for you to chat with fellow students, ask pastry questions, share results of your work, inquire about ingredients and tools, discuss cooking techniques, ask anything related to your study process. Additionally, make pastry friends from your country and all around the world, help other students to follow their pastry path and exchange your passion.

There’s always room for growth, we will inform our students if in the future we will implement instructor interactions. Our email list is always the first to know, sign up at the website footer (scroll down) so you don't miss any of our updates!

How can I share my results? How can I talk to other students? How do I get access to PastryConnect?

Find your PastryConnect community on your class page by scrolling down to the ‘Discuss This Class’ section. This will redirect you to the PastryConnect community forum where you can ask fellow students any questions about your pastry class, share your results, discuss anything related to your studying process, make pastry friends, and help other students on their journey.

How do I gift a PastryClass?

There’s no better gift than pastry inspiration! Simply email us at hello@pastryclass.com and we will make it happen!

Who can win a free class?

Anyone who has enrolled in at least one PastryClass.

How can I win a free class?

Share your feedback of at least one completed PastryClass, to become one of the monthly winners of any other PastryClass of your choice!

How to leave my feedback?

It’s simple! Share your PastryClass experience on Instagram by posting an image or video of your choice related to PastryClass. Make sure to include your:

1. Generous feedback in the caption

2. Hashtag #myPastryClass

3. Tag @pastryclass

Here are some fun tips for writing your feedback! Imagine you are suggesting a PastryClass that you loved to a friend or a baker with passion. Was this class valuable to you personally? Did it change the way you make pastry?

Other questions you can answer while structuring your feedback are: Are you a pastry enthusiast or a professional and what kind of pastries do you make? Did you see any improvement in your work and what impressed you the most? What emotions did you have after the class? What was the most pleasant surprise for you in PastryClass? What other class would you like to try out? What are your new pastry goals and dreams? Would you recommend PastryClass to others? What did you like the most about the platform itself: design, functionality & structure, simplicity, selection of instructors, quality of information, supporting materials, certificate & workbook, modern approach, greatly structured classes, variation of pastry cooking & business classes, anything else?

Don’t be afraid to show off your creativity!

By participating in Win A Free Class Offer, you agree to our Terms of Service.

Then what?

- We draw a winner on the 1st of every month so keep an eye out for that announcement.

- Top tip: Make sure your Instagram account is open to the public so we can see your post. You can create an unlimited number of generous posts during the first 6 months of your enrollment.

Oops, I missed the announcement. Where can I find the list of winners?

Winners are announced on a monthly basis through our Instagram stories. You can also find a list of all past and current winners via PastryConnect.